Support SLA

Last Updated: September 2026

1. Support Channels

Email support
Bug reporting
Account assistance

2. Response Times

Free: 3–5 business days
Plus: 1–2 business days
Pro: 24 hours

3. Supported Issues

Account access
Billing questions
Evidence ingestion issues
PDF export problems

4. Unsupported Issues

Law enforcement guidance
Legal advice
Fraud recovery services

5. Contact

support@tracedragon.com